Terms of Service

Welcome to Natural Vitality Marketplace. These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms. If you disagree with any part of these terms, please do not use our service.

1. Acceptance of Terms

By accessing, browsing, or using the Natural Vitality Marketplace website (the "Service"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. These Terms constitute a legally binding agreement between you and Natural Vitality Marketplace s.r.o.

If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind such organization to these Terms. In such cases, "you" and "your" refer to such organization.

We reserve the right to modify these Terms at any time. We will notify users of any material changes by posting the new Terms on this page with an updated "Last modified" date. Your continued use of the Service after any such changes constitutes your acceptance of the new Terms.

2. User Accounts and Registration

To access certain features of the Service, you may be required to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

You are responsible for safeguarding your account password and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations.

You may not create an account if you are under 18 years of age or if you have previously been removed from the Service. You may not use the Service if you have been previously banned from using our services.

We reserve the right to refuse service, terminate accounts, or remove or edit content in our sole discretion, including but not limited to accounts that violate these Terms.

3. Product Information and Availability

We strive to provide accurate product descriptions, pricing, and availability information. However, we do not warrant that product descriptions, pricing, or other content is accurate, complete, reliable, current, or error-free. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

Product availability is subject to change without notice. We reserve the right to modify or discontinue products at any time. All prices are subject to change at our discretion. We are not liable for any typographical, pricing, or other errors in the description, illustration, or other content.

We make every effort to display the colors and images of our products as accurately as possible. However, we cannot guarantee that your device's display of colors will be accurate. We are not responsible for the quality, safety, or legality of any products sold through our Service.

All products are subject to our standard return policy as outlined in these Terms. We reserve the right to refuse service to any individual or organization.

4. Pricing and Payment Terms

All prices are listed in euros (EUR) unless otherwise specified. Prices may include applicable taxes and fees. We reserve the right to change prices at any time without notice. Special promotional offers may be subject to additional terms and conditions.

Payment is due in full at the time of order placement. We accept payment through various methods including credit cards, debit cards, and other payment options as displayed at checkout. By submitting an order, you authorize us to charge your payment method for the total amount of your purchase.

You agree to provide current, complete, and accurate purchase and account information for all transactions made with your account. You agree to promptly update your account information if any changes occur.

In the event of payment issues or discrepancies, we reserve the right to delay shipment, cancel orders, or refuse service. We may also take legal action to recover amounts owed, including reasonable attorney fees and court costs.

5. Shipping and Delivery

Shipping and delivery times are estimates and are not guaranteed. We are not liable for any delays in shipping or delivery that are beyond our control, including but not limited to acts of God, natural disasters, strikes, or other events affecting delivery services.

Risk of loss and title for items purchased from us pass to you upon our delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged or lost shipments. We will assist in such claims as appropriate.

You are responsible for providing accurate shipping information. Additional fees may apply for special delivery requirements or expedited shipping options. We reserve the right to refuse delivery to certain addresses or locations at our discretion.

International orders may be subject to additional customs duties, taxes, and fees that are not included in the purchase price. You are responsible for paying these additional costs.

6. Returns and Refunds

We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may return items within 30 days of delivery for a full refund of the purchase price. The item must be returned in its original condition and packaging.

To initiate a return, please contact our customer service team at [email protected] or call +421 552 00 55 05. You will be provided with a Return Merchandise Authorization (RMA) number and instructions for returning the item.

Refunds will be processed to the original payment method used for the purchase. Shipping charges are non-refundable unless the item was defective or we shipped the wrong item. You are responsible for the cost of return shipping unless the return is due to our error.

Certain items may not be eligible for return, including perishable goods, customized items, and items that have been used beyond normal handling. We reserve the right to determine whether returned items meet these criteria.

Refunds typically take 5-10 business days to process after we receive the returned item. You will receive a confirmation email once your refund has been processed.

7. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Service, you consent to the collection and use of information as described in our Privacy Policy.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the Internet is 100% secure.

You have certain rights regarding your personal information, including the right to access, correct, delete, or restrict processing of your data. For more information about how we handle your data, please refer to our Privacy Policy.

We will not sell, rent, or share your personal information with third parties for their marketing purposes without your explicit consent. We may share information with service providers who assist us in operating our website and conducting our business, subject to appropriate confidentiality agreements.

8. Intellectual Property Rights

The Service, including its original content, features, and functionality, is owned by Natural Vitality Marketplace s.r.o. and is protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. All rights not expressly granted in these Terms are reserved.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our website without our prior written consent, except as permitted by law or as expressly stated in these Terms.

Our trademarks and trade dress may not be used in connection with any product or service without our prior written permission. You grant us a limited license to use any content you submit to us, but you retain all rights to your content.

If you believe that any content on our website infringes your intellectual property rights, please contact us immediately with details of the alleged infringement.

9. User Conduct

You agree not to use the Service to upload, post, or share content that is illegal, harmful, threatening, abusive, defamatory, obscene, or otherwise objectionable. You may not use the Service to violate any laws, including but not limited to laws regarding intellectual property, privacy, or data protection.

You may not use the Service to transmit malware, viruses, or any code designed to interrupt, destroy, or limit the functionality of computer software or hardware. You may not attempt to gain unauthorized access to any portion of the Service or any other systems or networks.

You may not interfere with the proper functioning of the Service or attempt to bypass any security measures. You may not use automated means to collect information from the Service or scrape data without our explicit permission.

We reserve the right to remove any content that violates these Terms and to suspend or terminate your access to the Service at our discretion, without notice, for any violation of these Terms.

10. Disclaimers and Limitations of Liability

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR USE, INCURRED BY YOU OR ANY THIRD PARTY, WHETHER IN AN ACTION IN CONTRACT, TORT, OR OTHERWISE, ARISING FROM YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCTS GIVING RISE TO THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR LIMITATIONS ON LIABILITY, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

You acknowledge that we are not responsible for the actions, content, or products of any third parties or for any damage caused by your interaction with third parties through our Service.

11. Indemnification

You agree to defend, indemnify, and hold harmless Natural Vitality Marketplace s.r.o., its officers, directors, employees, agents, and affiliates from and against any claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

This indemnification obligation will survive the termination of these Terms and your use of the Service.

12. Dispute Resolution

Any disputes arising out of or relating to these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the European Arbitration Centre or as otherwise mutually agreed upon by the parties.

You and we agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You understand that by agreeing to these Terms, you waive your right to a jury trial and to participate in a class action lawsuit.

These Terms are governed by the laws of Slovakia, without regard to its conflict of law provisions.

13. Contact Information

If you have any questions about these Terms of Service, please contact us:

14. Miscellaneous

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

These Terms constitute the entire agreement between you and us regarding the use of the Service. Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

We may assign these Terms, in whole or in part, at any time without notice. You may not assign these Terms without our prior written consent.