Privacy Policy
Your privacy is fundamental to our mission of promoting natural vitality and wellness. This policy explains how Natural Vitality Marketplace s.r.o. collects, uses, and protects your personal information in accordance with European data protection regulations.
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Our Privacy Commitment
At Natural Vitality Marketplace s.r.o., we believe that your personal information deserves the same careful protection as your health. Based in Slovakia, we are committed to maintaining the highest standards of data protection and privacy, in full compliance with the General Data Protection Regulation (GDPR) and other applicable European privacy laws.
This Privacy Policy applies to all information collected through our website, mobile applications, and any other digital services provided by Natural Vitality Marketplace s.r.o. It covers both information you provide directly to us and information we collect automatically when you interact with our platform.
Our Promise
We will never sell, rent, or trade your personal information to third parties for their marketing purposes. We use your data solely to enhance your shopping experience and provide you with access to premium natural wellness products.
Who We Are
Natural Vitality Marketplace s.r.o. is a specialized marketplace dedicated to connecting consumers with high-quality natural and organic wellness products. We are headquartered at Hlavná 6, 040 01 Košice, Slovakia, and operate our online platform with a focus on transparency, quality, and customer satisfaction.
Information We Collect
Personal Information
- • Name and contact details
- • Email address
- • Phone number
- • Shipping and billing addresses
- • Payment information (processed securely)
- • Account credentials
Technical Information
- • IP address and device information
- • Browser type and version
- • Operating system
- • Pages visited and time spent
- • Referring website
- • Cookies and similar technologies
How We Collect Your Information
Direct Input
When you create an account, make purchases, or fill out forms on our platform.
Automatic Collection
Through cookies, analytics, and other tracking technologies while you browse.
Third Parties
From trusted partners like payment processors and shipping providers.
Information from Third Parties
We may receive information about you from third-party sources such as social media platforms (if you choose to connect your accounts), shipping carriers, and payment processors. This information helps us verify your identity, process transactions, and improve our services.
How We Use Your Information
Order Processing & Fulfillment
We use your personal information to process orders, arrange shipping, handle returns, and provide customer support. This includes sending order confirmations, shipping updates, and handling any issues that may arise with your purchase.
Legal basis: Performance of a contract
Platform Improvement & Analytics
We analyze usage patterns, website performance, and customer behavior to improve our platform, develop new features, and optimize the shopping experience. This helps us understand which products and services are most valuable to our customers.
Legal basis: Legitimate interest in improving our services
Communications & Marketing
With your consent, we may send you newsletters, product recommendations, wellness tips, and promotional offers. You can unsubscribe from marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.
Legal basis: Your explicit consent
Security & Fraud Prevention
We use information to detect and prevent fraudulent activities, protect against unauthorized access, and maintain the security of our platform. This includes monitoring for suspicious activities and implementing security measures.
Legal basis: Legitimate interest in protecting our business and users
Your Rights & Choices
Under GDPR and other applicable data protection laws, you have several important rights regarding your personal information. We are committed to helping you exercise these rights and providing transparency about how we handle your data.
Right to Access
Request a copy of the personal information we hold about you, including details about how we use your data and who we share it with.
Response time: Within 1 month
Right to Rectification
Request correction of inaccurate or incomplete personal information to ensure we have the most up-to-date information about you.
Response time: Within 1 month
Right to Erasure
Request deletion of your personal information in certain circumstances, such as when it's no longer necessary for its original purpose.
Response time: Within 1 month
Right to Restrict Processing
Request that we limit how we use your personal information while you contest its accuracy or object to its processing.
Response time: Within 1 month
Right to Data Portability
Receive your personal information in a structured, commonly used, and machine-readable format to transfer to another service.
Response time: Within 1 month
Right to Object
Object to processing of your personal information for direct marketing purposes or based on legitimate interests.
Response time: Immediate for marketing
How to Exercise Your Rights
Contact Us Directly
Send your request to our Data Protection Officer at [email protected] or call us at +421 552 00 55 05.
Account Settings
Log into your account to access, update, or delete your personal information directly through your account dashboard.
Supervisory Authority
If you're not satisfied with our response, you can lodge a complaint with the relevant supervisory authority in your country of residence or where the alleged infringement occurred.
Data Security & Protection
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices are regularly reviewed and updated to ensure they meet industry standards.
Technical Safeguards
- • SSL/TLS encryption for all data transmission
- • Encrypted databases and secure servers
- • Regular security audits and penetration testing
- • Multi-factor authentication for admin access
- • Secure payment processing (PCI DSS compliant)
Organizational Measures
- • Employee confidentiality agreements
- • Regular privacy and security training
- • Access controls and need-to-know basis
- • Incident response procedures
- • Regular policy reviews and updates
Important Security Notice
While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you promptly if we become aware of any breach affecting your personal information.
In case of a data breach that poses a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours and inform affected individuals without undue delay.
Encryption
All sensitive data is encrypted using industry-standard protocols both in transit and at rest.
Monitoring
24/7 monitoring for suspicious activities and potential security threats to our systems.
Updates
Regular security updates and patches to protect against the latest known vulnerabilities.
Third-Party Partnerships & Data Sharing
We work with carefully selected third-party partners to provide you with the best possible shopping experience. All our partners are bound by strict data protection agreements and are only permitted to use your information for the specific purposes outlined below.
Shipping & Logistics Partners
We share necessary shipping information (name, address, contact details) with our logistics partners to deliver your orders safely and efficiently.
Data shared: Name, shipping address, phone number, email (for delivery notifications)
Purpose: Order fulfillment and delivery
Retention: 2 years for warranty and return purposes
Payment Processors
Your payment information is processed securely by certified payment providers. We never store your complete credit card details on our servers.
Data shared: Payment amount, billing address, transaction ID
Purpose: Processing payments and preventing fraud
Retention: As required by payment processing regulations
Analytics & Marketing Tools
We use analytics services to understand how our website is used and improve the customer experience. All tools are configured to comply with privacy regulations.
Data shared: Anonymous usage statistics, page views, session duration
Purpose: Website optimization and user experience improvement
Retention: 26 months for analytics data
Customer Support Services
When you contact our customer support, we may use third-party platforms to manage tickets and provide efficient assistance.
Data shared: Contact information, order details, support queries
Purpose: Providing customer support and resolving issues
Retention: 3 years for quality assurance and training
What We DON'T Share
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings or our cookie consent manager.
Your Cookie Choices
You can manage your cookie preferences at any time by adjusting your browser settings or using our Cookie Preferences Center. Please note that disabling certain cookies may affect website functionality.
Essential Cookies (Always Active)
These cookies are necessary for the website to function properly and cannot be disabled. They are usually set in response to actions made by you which amount to a request for services.
- • Shopping cart functionality
- • User authentication and session management
- • Security and fraud prevention
- • Website accessibility preferences
Analytics Cookies (Optional)
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website's performance.
- • Google Analytics for website usage statistics
- • Heat mapping tools for user behavior analysis
- • Performance monitoring and error tracking
- • A/B testing for website improvements
Marketing Cookies (Optional)
These cookies are used to deliver advertisements more relevant to you and your interests. They also help measure the effectiveness of advertising campaigns.
- • Personalized product recommendations
- • Retargeting advertising
- • Social media integration
- • Conversion tracking for marketing campaigns
Policy Updates & Communication
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We are committed to keeping you informed about any significant changes.
Notification Process
- • Email notification for significant changes
- • Prominent notice on our website
- • Updated "Last Modified" date
- • 30-day advance notice when possible
Review Schedule
- • Annual comprehensive review
- • Quarterly check for legal changes
- • Immediate updates for security issues
- • Customer feedback integration
Your Continued Use
By continuing to use our services after any changes to this Privacy Policy, you acknowledge that you have read and understood the updated terms. If you do not agree with the changes, you may need to discontinue use of our services.
For material changes that significantly affect how we process your personal information, we will obtain your explicit consent before applying the new terms.
Version History
Version 2.0
December 15, 2024Updated cookie policy, added new third-party service disclosures, and enhanced user rights section to comply with latest GDPR guidance.
Version 1.0
January 1, 2024Initial privacy policy implementation with comprehensive coverage of data collection, usage, and user rights.
Contact Information & Data Protection Officer
General Contact Information
Company Address
Natural Vitality Marketplace s.r.o.
Hlavná 6
040 01 Košice
Slovakia
Data Protection Officer
How to Reach Us
For privacy-related questions, data access requests, or to exercise your rights, please contact our Data Protection Officer using the email above or our general contact information.
Supervisory Authority
If you're not satisfied with our response, you can lodge a complaint with the relevant supervisory authority:
Office for Personal Data Protection of the Slovak Republic
Hraničná 12
820 07 Bratislava 27
Slovakia
Need help with your privacy settings or have questions about this policy?
Last Updated: December 15, 2024 | Version 2.0